Terms of Service Agreement
Effective Date: October 9, 2026
Last Updated: October 9, 2026
These Terms of Service ("Terms") are an agreement between you and the limited liability company (LLC) that owns the property you book, operating under the BnBest Stay brand ("BnBest," "we," "our," or "us"). Your reservation contract is solely with the LLC that owns the property you book. They govern your use of www.bnbeststay.com (the "Site") and any reservation you make directly with us. By using the Site or booking a stay, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Site or book with us.
1. Eligibility
You must be at least 18 years old to use the Site and at least 21 years old to make a reservation. The person who books (the "Primary Guest") must be part of the stay, must be legally able to enter into contracts, and is responsible for everyone in the reservation and every visitor they allow into the property.
2. Reservations
Reservations made through the Site are processed through our third-party booking platform. A reservation is confirmed only when you receive a written confirmation from us and payment has been received. You agree to provide accurate, complete and current information, including the correct number of guests. We may decline or cancel any reservation that involves false information, suspected fraud, or a likely violation of these Terms or our house rules. If you book through a third-party platform (such as Airbnb or Vrbo), that platform's terms also apply to your reservation.
3. Rates, Payment and Taxes
All rates are shown in U.S. dollars. The total price, including the nightly rate, cleaning fee, any applicable taxes and other charges, is shown before you complete your booking. Payments are processed by secure third-party payment providers; by paying, you also agree to their terms. Prices may change until your booking is confirmed. A security deposit or pre-authorization hold may be required, as stated in your booking.
4. Cancellations and Refunds
The cancellation policy that applies to your stay is displayed during the booking process and in your confirmation. Please review it before booking. Refunds, if any, are issued to the original payment method according to that policy. We strongly recommend travel insurance to protect against unexpected changes to your plans.
5. Check-In, Check-Out and House Rules
Check-in is at 4:00 PM and check-out is at 11:00 AM, unless we confirm a different time in writing. Minimum stays vary by date and are shown at booking. Pets are not allowed. Parties, events and gatherings are not permitted, and occupancy may not exceed the number of registered guests. Each property's house rules are provided at booking and before arrival and form part of these Terms. Violations may result in immediate termination of your stay without refund and additional charges.
6. Access and Arrival Information
For privacy and security, property addresses and access details are shared only after a reservation is confirmed. Door access codes are personal to your reservation and may not be shared with anyone outside your registered party.
7. Guest Responsibilities and Damage
You agree to treat the property with care, follow all house rules and applicable laws, and respect neighbors, including quiet hours. You are responsible for any loss of or damage to the property, furnishings or equipment caused by you, your guests or your visitors, beyond normal wear and tear, as well as extra cleaning, lost keys or devices, and fines resulting from your stay. We may charge these costs to your security deposit or payment method on file, as permitted by your booking terms and applicable law. Please report any damage or problems promptly.
8. Our Right to Enter
We or our team may enter a property during your stay, with reasonable advance notice when possible, to perform necessary maintenance or repairs, or without notice in an emergency or when we reasonably believe these Terms or the house rules are being violated.
9. Listings, Photos and Virtual Tours
We work to keep property descriptions, photos, 3D virtual tours, amenities and area information accurate and current. However, furnishings, décor and amenities may change, and travel times and neighborhood information are approximate. Minor differences do not entitle you to a refund. If an amenity is unavailable, we will make reasonable efforts to fix or replace it.
10. Acceptable Use of the Site
You agree not to: use the Site for any unlawful purpose; provide false or misleading information; impersonate another person; attempt to gain unauthorized access to, interfere with or disrupt the Site or its systems; or use bots, scrapers or other automated tools to collect content or data from the Site.
11. Intellectual Property
All content on the Site, including text, photographs, videos, virtual tours, logos, graphics and design, is owned by or licensed to BnBest and protected by copyright, trademark and other laws. You may view the Site for personal, non-commercial use. You may not copy, reproduce, distribute, modify or use our content without our prior written permission.
12. Third-Party Services and Links
The Site uses and links to third-party services, including booking and payment platforms, social media and virtual tour providers. We do not control and are not responsible for their content, policies or services, and your use of them is subject to their terms.
13. Disclaimers
The Site and its content are provided "as is" and "as available" without warranties of any kind, express or implied, to the fullest extent permitted by law. We do not guarantee that the Site will be uninterrupted or error-free. Guests use property amenities, such as stairs, outdoor areas, backyards and appliances, at their own risk and must supervise any children in their party.
14. Limitation of Liability
To the fullest extent permitted by law, BnBest and its owners, managers, employees and agents are not liable for any indirect, incidental, special, consequential or punitive damages, or for loss of or damage to personal belongings, arising from your use of the Site or your stay. Our total liability for any claim relating to the Site or a reservation will not exceed the amount you paid us for the reservation giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.
15. Indemnification
You agree to indemnify and hold harmless BnBest and its owners, managers, employees and agents from any claims, losses, damages, costs and expenses (including reasonable attorneys' fees) arising from your breach of these Terms or house rules, your misuse of the Site, or the acts or omissions of you, your guests or your visitors during a stay.
16. Events Beyond Our Control
We are not responsible for failure or delay in performance caused by events beyond our reasonable control, such as severe weather, natural disasters, utility outages, government orders or public emergencies. If a property becomes unavailable before your stay for reasons beyond our control, we will offer a comparable alternative if available, or a refund of amounts paid for the affected nights.
17. Governing Law and Disputes
These Terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-law rules. Before filing any claim, you agree to contact us first so we can try to resolve the issue informally. Any dispute that cannot be resolved informally will be brought exclusively in the state or federal courts located in New Jersey, and you consent to their jurisdiction.
18. General
If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce any provision is not a waiver. These Terms, together with our Privacy Policy, the house rules and your booking confirmation, are the entire agreement between you and us regarding their subject matter. You may not transfer your reservation or rights under these Terms without our written consent.
19. Changes to These Terms
We may update these Terms from time to time. Changes take effect when posted on this page with a new "Last Updated" date. The Terms in effect when you booked apply to that reservation.
20. Contact Us
For questions about these Terms or your reservation, email us at: Bnbeststay@gmail.com